Shipping and Policies
Order Processing
Our order processing cut-off time is 1pm central time each business day. Please allow 10-14 business days for the shipment of your order. Large volume or customized corporate orders may require 3-4 weeks. Please be sure we are aware of your 'Need-By' date. Expedited shipping via FedEx is available during checkout. Please see the Ground Map below to see if you need to pay additional for expedited FedEx services. Also, please note that selecting expedited shipping will not affect the processing time for your order. By purchasing on our website, you agree to the policies listed here.
50/50 Policy
Any order that pays a 50% deposit to secure their order will be required to pay the balance when the order is ready to ship. In any event the balance due is not paid within 30 days of the order being 'ready to ship' the initial 50% deposit and ordered items will be forfeited. We reserve the right to re-sell the forfeited items.
Shipping
Fatttowels, Inc is headquartered in Denison, TX United States. Our general e-mail is info@fattowels.com.
We offer UPS shipping services both domestically and internationally. UPS does not consider weekends shipping days. Please proceed through the checkout to view pricing information. Those shipping quotes are based on the weight of the item(s) you are interested in. Typically orders are received within 1-4 business days of shipment.
Please note that even if you select '2-Day' or 'Overnight' shipping, this does not apply to Saturday or Sunday. An overnight package sent out on Friday will be delivered on Monday. Additionally, if the tracking service confirms delivery to the address as provided by the customer and confirms with delivery confirmation and/or signature, we can do nothing more. That is why we use a tracking service with delivery and/or signature confirmation so we are protected against scam. UPS do not have authority over our company policy. Please keep track of your packages when you receive your tracking information from us and contact UPS immediately if you have any issues with your delivery. Once your package is 'Delivered' there is very little we can do to further assist you. We are not responsible for packages stolen or missing from your delivery address once a shipment is 'Delivered'. Please check with your neighbors, UPS driver and/or Call 1-800-PickUPS. Your package is automatically insured for $100. If you want additional insurance, please let us know when you place your order.
By purchasing on our website, you agree to the policies listed here.
Order Cancellations
If you wish to cancel a personalized (items are to be embroidered) order after 24 hours of placing the order, you will be subject to a 50% restocking fee. While it might be days until your order ships, supply purchases and embroidery prep work are done in the first 24 hours your order is placed.
By purchasing on our website, you agree to the policies listed here.
Embroidery Work
Unfortunately due to the volume of orders we process daily, we are not able to provide custom mock-ups for each order placed. You can see examples of the font type you select on the listing. If you pay for the digitization of a custom logo, you will receive a mock-up in 2-3 business days from the time the logo is submitted. If you require a mock-up there is a $15 fee for each set-up and you need to email us before you place your order so we can approve and send the invoice. Otherwise embroidery will in the color and font you specify on your order. If you do not make all the necessary selections, we will email you for the missing information.
By purchasing on our website, you agree to the policies listed here.
Returns Policy
Please contact info@fattowels.com with any structure or damage issues with your product(s) within 10 days of purchase. Please include photographs of your claim. After 10 days and/or after use/washing we do not offer any refunds or exchanges. We cannot be responsible for how you choose to launder your towels/robes. The items are 100% cotton and all cotton does shrink, launder as you see fit.
Embroidered items Returns:
We do not offer refunds or exchanges on customized merchandise at any time unless we have made an error with your order.
NON-Embroidered items Returns:
To start a return on non-embroidered items, please login to www.fattowels.com, visit your account and look for 'completed orders'. You will see a button to begin the return process. Returned merchandise MUST be in new, unused condition to be eligible for a refund. (see below for further explanation) Once your online request for a return has been preliminary approved, you will receive an email with further instructions and the return shipping address. Please include a copy of your return pre-approval clearly indicating your original order number OR a copy of your original order. If you do not provide an order number, we will not know whom to credit back.
Please use a prepaid, traceable service to send your order back to us as we are not responsible for returns lost in transit or shipping charges.
Once we receive your new, unused return and approve its condition, we will refund your original form of payment back the original item amount. We do not refund shipping charges. Please allow up to a week for your return to be processed once delivered to our facility. IF upon receipt of your return, the merchandise is in used, condition - the merchandise will be returned to you with a letter denying your request for a return. We reserve the right to approve or disapprove returns for 'use'. 'Use' would constitute the merchandise having any appearance of use such as odor, discoloration or markings to indicate you used the items. Items need to be in original packaging and neatly folded to qualify as 'new'.
By purchasing on our website, you agree to the policies listed here.
Thank you!